Are we fully Insured and bonded ?
YES ! We do carry a full Insurance via PETCARE. Our Insurance policy's details are available. Please click here to doanload our Policy
How Long are the visits ?
Visits are up to 40 minutes. Please check our service page for more details
Why should I use a Pet sitter?
Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. Our sitters have been certified in Pet CPR and Pet First Aid. We have NO black out dates! Our sitters are completely backed up by one of our other sitters in cases of emergency, illness or sitter vacations. Four Paws sitters are employees who have passed a background check and are under the bonding and liability insurance as well as Workers Compensation of Four Paws. We are loving, dependable and trustworthy!
What do we do on a visit?
Our pet sitting visits include: Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box cleaned, bird cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off. Lots of TLC.
Do you always visit at the time we ask for?
We book your visits within a time frame and will be there during that time. If you are booking a cat visit for the morning and it is during peak times such as holidays we will be there in the later mornings due to the fact that we need to get to dog visits first, unless of course you have a cat that needs medicine at a critical time. If time is critical, please let us know.
If my pet has an “accident”, do you clean it up?
Absolutely, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
What information do I need to provide at the initial consultation?
We provide a contract form that you need to doanload from our website ! Prior to the consultation; you will need to fill out your profile completely. We will then have all the information we need about your pets allowing us to spend the consultation time getting to know you and your pets. To get started, please “Request Info” and we will then start your confidential profile and set up your complimentary consultation. We do ask that your pets are up to date on vaccinations. We will also set you up for the “Real Time” updates and your QR card. ($10 charge) We need 2 keys so the sitter can have one and the other kept in a locked file cabinet at the office in case of emergency.
Do I always have to give you 2 keys?
Most clients do give us 2 keys. Remember we are bonded & insured. If you want to avoid the pick up and drop off charges and are truly against giving us a key, we can provide you with a lock box during the consultation. During the consultation we will come up with a plan as to where the lock box will be attached and at that time put your key in it. The cost for this program is $35. We will not provide you with the code so as to ensure the key will be there when we arrive.
I live in a secure building, how is that handled?
Due to our schedule we are not able to wait for a desk person to let us in the building and up to your floor each day. If the fob is required for the elevator, then clients generally leave the fob for us in an envelope at the front desk authorizing us to enter their apartment. We leave the fob back in your apartment on the last visit.
What happens in an emergency? Is there a form I need to fill out to authorize emergency care?
Yes, Please fill this form out and leave in your home.
May I give my pet sitter / dog walker a gratuity?
Absolutely. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated. You may add a gratuity to your bill but taxes will have to be taken out and be reported
What hours do you provide services?
Pet Sitting and dog walking visits are generally between 7:30 am to 9:00 pm. Other times can be arranged. Overnight visits are also available from 9:00 pm to 7:00 am.
Do you offer any sort of satisfaction guarantee?
You want to know that your pets will be cared for just the way you specify. We will guarantee it every time! If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships, so our service is only complete when you return home and are completely satisfied.
What happens in severe weather?
We request the name and phone number of a person living nearby. If the Four Paws pet care provider is physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to snow, ice, hurricanes, severe storms.
Do you board pets?
Yes we do ! Please check our Prices page
have never used an overnight pet sitter before; can you tell me a little bit about this service?
We offer an overnight visit from 9:00 pm to 7 am. Overnight visits give you peace of mind of knowing that your home is being looked after as well as your pets getting lots of extra attention. If your pets are used to sleeping in your bed with you, we are happy to have them sleep in the bed with us too! We can add a dinner time visit too and then come back for the night.